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BBC

Service Design training

Role: Other B2B projects
BBC Service Design Curriculum: Scaled institutional training embedding systems thinking across 100+ staff
BBC Service Design Curriculum: Scaled institutional training embedding systems thinking across 100+ staff

I led the introduction of the service design discipline at the BBC. I co-created the BBC’s in-house service design training and trained over 100 designers and business colleagues. I also ran service design workshops and talked at several conferences and events.